How a Restoration Company Cut Rebuttal Time by 90%
By Build Bespoke
When a mid-size restoration company came to us, their CEO was spending four hours a day writing insurance claim rebuttals. Every denied claim required a detailed, technical response referencing policy language, damage assessments, and prior approvals. It was skilled work, but it was also repetitive.
We mapped the entire rebuttal workflow: how claims came in, how denials were categorized, what information was pulled from which systems, and how the final letters were structured. The pattern was clear. About 85% of rebuttals followed one of twelve templates, with variations based on denial reason, policy type, and damage category.
We built an AI system that ingests the denial letter, cross-references the original claim file, and drafts a complete rebuttal. The CEO reviews and approves. A process that used to take hours now takes minutes.
The results
- Rebuttal drafting time: 4 hours → 20 minutes per day
- Approval rate on rebuttals: Increased 15% (better consistency in language and documentation)
- CEO time reclaimed: 20+ hours per week, redirected to business development
What made it work
We built a system that understood their specific claim types, their insurance partners' denial patterns, and their preferred rebuttal strategies.
The AI handles the volume. The CEO handles the judgment calls. That's the model.
Want to talk about how this applies to your business?